Update to this post 11/4/11:

Since I published this post I have been getting voicemail spam from Constant Contact. And apparently whenever you sign up for one of their “workshops” on social media, that is what you get.

Proof?

Constant Contact is now harrassing me over the phone

Here’s a list of other people who are also getting telephone spammed by Constant Contact. Slimy!

One person writes,

This person is also sick of the Constant Contact voicemail spam

Here’s the post where I said that I didn’t like being sold to.

———————————————-

You know what I hate?

Sales pitches disguised as workshops. It’s sneaky. It’s slimy. You’ve paid good money to be at an event, and now you’re getting a sales pitch instead of information you can use.

Seriously. Giving people useful info is important. They are sitting there, waiting for your wisdom.

Constant Contact Sucks Workshops are Sales Pitches
Constant Contact Sucks Workshops are Sales Pitches

And then you do a sales pitch.

Well, so far, ConstantContact is 0 for 2 with the whole “sales pitch disguised as a workshop” thing. I went to an internship fair and the rep was allowed to PITCH to us for a whole hour beforehand. It really sucked. I was SO BORED.

And she talked down to us like we were stupid, like we had no idea about social media, and we should just give it to the interns, which is wrong.

You should not hand your social media policy to an intern. They gave us WRONG information on TOP of the sales pitch!

And then I went to a conference in Philly and AGAIN Constant Contact was there with a purported workshop about social media, but ACTUALLY it was about how you should use their newsletter software. Plus, the presenter was really a jerk.

Several years ago, I used Constant Contact at a nonprofit and it was a real pain. It messed up our emails. They looked ok on our screens, but when we sent them to donors they looked terrible. I always recommend that people not use it, but now I’m REALLY going to encourage them to go with someone else.

For example, Aweber. Now I use Aweber and I like it a lot. Aweber ROCKS! It’s cheaper, it’s easier to use, your emails actually look like you WANT them to look, and it’s easy to make a widget to get people to sign up for your newsletter without ANY programming background at all. And I get a 40% open rate, which is SO MUCH BETTER than the industry standard! They have the best deliverability rates. That means that they are hardly ever marked as spam.

What are your thoughts? Have you been burned by ConstantContact too? Do you love Aweber? What’s another email software that you like?

I would recommend you get your social media training from someone who DOESN’T have an agenda, someone who is NOT trying to sell you something. Aweber is so fun. If you have to think about your nonprofit’s bottom line, use Aweber.

0 Responses

  1. Hi Mazarine,

    I agree about sales pitch-esque “workshops”. I went to an internship fair earlier this year too, and saw the same thing. After the person running the fair stood up and told the audience that interns are a great way to save money (you don’t need to hire skilled workers for your firm and pay them a skilled worker’s wage! UGH!), some salesperson from a certain email company that I won’t name stood up and gave us a 30-minute “social media” talk. If the information wasn’t all wrong, it would almost be OK that it was a sales pitch disguised as a talk..almost. But it seems deceptive to me, and it certainly won’t encourage me to buy their newsletter services any time soon. There are better alternatives. (I use MailChimp myself, though I’ve used AWeber in the past and they’re good, too.) Thanks for a good post.

    best,
    Steve

  2. Awesome! Just hung up on Constant Contact (for the second time). They originally said they were from TripAdvisor and wanted to do a special feature on me…turns out they were Constant Contact and wanted to sell me advertising 🙁 Totally obnoxious. Anyway, I’m glad this post exists, looks like Constant Contact is pretty good at keeping other complaints about them buried deep in the Web.

    -Kirk

    1. Thanks Kirk!

      Yeah, they are pretty obnoxious. I’d steer clear of them.

      I go to workshops and give workshops all the time, and somehow none of them are sale pitches! It’s incredible how they think they can manipulate us.

      Glad you found my post helpful!

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